Information We Collect

When you work with us or visit our website, we collect several types of information. Here's what that includes and why we need it.

Information You Provide Directly

• Contact details like your name, email address, and phone number when you reach out or sign up for our services
• Company information including business name, role, and project specifics when requesting testing services
• Payment information processed through secure third-party payment processors
• Communication content when you email us, fill out forms, or participate in consultations

Technical Information We Collect Automatically

Our website collects certain technical data to function properly and improve your experience:

• IP address and general location data (country/city level, not precise coordinates)
• Browser type, operating system, and device information
• Pages visited, time spent, and navigation patterns on our site
• Referring websites and search terms that brought you here

How We Use Your Information

Everything we collect has a purpose. We don't gather data just to have it sitting in a database somewhere.

1. Service Delivery: Processing your requests, managing testing projects, and delivering results from our AR/VR gameplay optimization work
2. Communication: Responding to inquiries, sending project updates, and providing technical support when needed
3. Business Operations: Processing payments, maintaining records, and handling contracts in compliance with Slovak business law
4. Website Improvement: Analyzing how visitors use our site to fix issues and make navigation more intuitive
5. Security: Protecting against unauthorized access, fraud, or misuse of our systems
6. Legal Compliance: Meeting our obligations under Slovak and European law, including tax and business registration requirements

Legal Basis for Processing

Under GDPR, we need a legal justification for processing your data. Here's what applies to our operations:

Information Sharing and Disclosure

We don't sell your information. Period. But we do work with certain third parties to run our business effectively.

Service Providers We Work With

• Hosting providers that keep our website running (servers located in EU data centers)
• Payment processors for secure transaction handling
• Email service providers for managing communications
• Analytics tools to understand website usage patterns

All these providers operate under strict data processing agreements. They can only use your information for the specific services they provide to us.

When We Might Disclose Information

International Data Transfers

We primarily operate within the European Economic Area. When we do use service providers outside the EEA, we ensure they meet adequate data protection standards through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions confirming sufficient protection in the destination country
• Additional technical safeguards like encryption and access controls

Your Rights Under GDPR

European data protection law gives you significant control over your information. Here's what you can do:

1. Access: Request a copy of the information we hold about you
2. Correction: Ask us to fix inaccurate or incomplete information
3. Deletion: Request removal of your data (with certain legal exceptions)
4. Restriction: Limit how we process your information in specific situations
5. Portability: Receive your data in a structured, commonly used format
6. Objection: Oppose processing based on legitimate interests or for marketing purposes
7. Withdrawal: Revoke consent for processing that relies on your consent

To exercise any of these rights, send an email to help@strongex.com with your request. We'll respond within one month, though complex requests might take up to three months. We'll keep you informed either way.

Data Retention

We keep information only as long as necessary for the purposes we collected it. Specific retention periods depend on the type of data:

• Client project data: Duration of the project plus 3 years for potential warranty claims
• Financial records: 10 years as required by Slovak accounting regulations
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: Aggregated data retained indefinitely; individual session data deleted after 14 months
• Support inquiries: 2 years after resolution

After retention periods expire, we securely delete or anonymize the information so it can no longer identify you.

Security Measures

Protecting your information matters to us. While no system is completely invulnerable, we implement reasonable security measures:

• Encrypted connections (SSL/TLS) for all data transmitted to and from our website
• Secure hosting infrastructure with regular security updates and monitoring
• Access controls limiting who within our organization can view personal information
• Regular backups stored in secure, encrypted formats
• Ongoing security assessments to identify and address vulnerabilities

If we ever experience a data breach affecting your information, we'll notify you and relevant authorities as required by law, typically within 72 hours of discovery.

Cookies and Tracking Technologies

Our website uses minimal cookies for essential functionality. Here's what we use:

Essential Cookies

These make the website work properly and remember your preferences during a session. You can't opt out of these without breaking core functionality.

Analytics Cookies

We use privacy-focused analytics to understand how visitors use our site. This helps us identify confusing navigation or broken features. These cookies don't track you across other websites.

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when sites send them.

Children's Privacy

Our services target businesses and professionals, not children. We don't knowingly collect information from anyone under 16. If you're a parent and believe your child has provided us with information, contact us immediately and we'll delete it.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active clients by email and update the effective date at the top.

Continued use of our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account or stop using our services.

Third-Party Links

Our website might link to external sites or services we don't control. This privacy policy doesn't cover those third parties. We encourage you to read their privacy policies before sharing information with them.